Shipping Policy

Last Updated: July 2026

Thank you for shopping with Synexis Research. We are committed to processing and shipping your order quickly and securely.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and verified.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume, processing times may be slightly longer.

Shipping Methods

We offer a variety of shipping options at checkout based on your location and preferred delivery speed.

Available shipping methods and estimated delivery times will be displayed before you complete your purchase.

Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (where available)

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active.

Shipping Restrictions

Customers are responsible for ensuring that products ordered are legal to possess and import in their jurisdiction.

Synexis Research reserves the right to refuse or cancel orders to locations where shipment is prohibited by law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and an order has already shipped, Synexis Research cannot guarantee recovery or replacement of the package.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us within 48 hours of the expected delivery date.

When reporting damaged shipments, please include:

• Order number
• Photos of the shipping box
• Photos of the damaged product(s)
• A brief description of the issue

We will work with the shipping carrier to investigate and determine an appropriate resolution.

Delayed Deliveries

Synexis Research is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

• Weather conditions
• Carrier delays
• Customs inspections
• Natural disasters
• Holidays
• Incorrect shipping information provided by the customer

International Shipping

International shipping may be available to select destinations.

Customers are responsible for all applicable customs duties, taxes, import fees, and compliance with local laws.

Synexis Research is not responsible for packages delayed, refused, or seized by customs authorities.

Research Use Only

All products sold by Synexis Research are intended strictly for laboratory research purposes only.

Products are not intended for human or veterinary use, diagnosis, treatment, or consumption.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact page or by email.